Source note · Microsoft Teams with Genesys Cloud CX

For the Teams integration, the Entra ID telephoneNumber attribute is mapped to the Genesys SCIM attribute phoneNumbers[type eq "microsoftteams"].value.

Checked 2026-09-25

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: SCIM provisioning
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Configure the Microsoft Teams integration — Genesys · tier 2 current vendor documentation · Prerequisites, SCIM field mappings

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-scim-teams-number-map. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-scim-teams-number-map

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-scim-teams-number-map,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-scim-teams-number-map},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-scim-teams-number-map},
  note   = {Source note teams-with-genesys-cloud-scim-teams-number-map, checked 2026-09-25}
}

Read in context