Source note · Microsoft Teams with Genesys Cloud CX
The Genesys Cloud documentation states that an SBC is not required for the presence part of the Microsoft Teams integration.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- Microsoft Teams integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure the Microsoft Teams integration — Genesys · tier 2 current vendor documentation · Prerequisites, SIP trunk bullet
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-sbc-not-needed-presence. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-sbc-not-needed-presence
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-sbc-not-needed-presence,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-sbc-not-needed-presence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-sbc-not-needed-presence},
note = {Source note teams-with-genesys-cloud-sbc-not-needed-presence, checked 2026-09-25}
}