Source note · Microsoft Teams with Genesys Cloud CX

When a customer SBC sits between Genesys Cloud and Teams, the Genesys BYOC PBX trunk targets that SBC and the SBC, not the Genesys trunk FQDN, is what gets paired with Direct Routing.

inferred · Checked 2026-09-25

Vendor: Genesys
Product: Genesys Cloud CX BYOC Cloud
Subsystem: Teams interconnect
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Status: inferred
Checked: 2026-09-25

Sources

Configure the Microsoft Teams integration — Genesys · tier 2 current vendor documentation · Prerequisites, SIP trunk bullet (combined with ms-learn-dr-connect-sbc)

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-sbc-trunk-target-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-sbc-trunk-target-inference

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-sbc-trunk-target-inference,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-sbc-trunk-target-inference},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-sbc-trunk-target-inference},
  note   = {Source note teams-with-genesys-cloud-sbc-trunk-target-inference, checked 2026-09-25}
}

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