Source note · Microsoft Teams with Genesys Cloud CX

The Configure the Microsoft Teams integration article lists a SIP trunk to Teams Direct Routing via an SBC as required for the telephony part of the integration.

disputed · Checked 2026-09-25

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: Microsoft Teams integration
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Status: disputed
Checked: 2026-09-25

Sources

Configure the Microsoft Teams integration — Genesys · tier 2 current vendor documentation · Prerequisites, SIP trunk bullet

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-sbc-required-telephony. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-sbc-required-telephony

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-sbc-required-telephony,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-sbc-required-telephony},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-sbc-required-telephony},
  note   = {Source note teams-with-genesys-cloud-sbc-required-telephony, checked 2026-09-25}
}

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