Optimize Webex Contact Center Desktop call notifications

Publisher

Cisco Systems, Inc.

URL

https://help.webex.com/en-us/article/u5dbtfb

Published

2025-10-29

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation; use governed by Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Manage Webex Calling calls in Agent Desktop option is meant only for the Agent persona and does not work correctly for supervisors during monitoring, barge-in or similar call scenarios, where the answer button is not available. in context
• Managing Webex Calling calls from Agent Desktop requires Webex App 44.12 or later, requires Webex Calling to be turned on in Control Hub, and applies when the agent signs in with Dial Number or Extension. in context
• An agent sets a preferred Webex Calling device from the Agent Desktop Profile or name menu under User Profile or Settings in the Interaction Preferences section, the device must already be assigned to the agent's profile in Control Hub, a single device needs no preference set, and changing the extension refreshes the device list. in context
• Turning on the Contact Center notification option adds another way to manage calls but does not stop the calls from ringing in the primary Webex App or on linked devices. in context
• Webex Calling integrations surface inside Agent Desktop through notification management, a preferred device setting, and an Extension sign-in that must match a registered endpoint; none of these is described in Cisco documentation as replacing the Webex Calling client as the thing that rings. inferred in context

Cite this source record

APA

WarmTransfer. (2025, October 29). Optimize Webex Contact Center Desktop call notifications. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-u5dbtfb-wxcc-desktop-call-notifications

BibTeX

@misc{warmtransfer-cisco-help-u5dbtfb-wxcc-desktop-call-notifications,
  title  = {Optimize Webex Contact Center Desktop call notifications},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-u5dbtfb-wxcc-desktop-call-notifications},
  note   = {Cisco Systems, Inc., accessed 2026-09-16}
}