Source note · Webex Calling with Webex Contact Center
An agent sets a preferred Webex Calling device from the Agent Desktop Profile or name menu under User Profile or Settings in the Interaction Preferences section, the device must already be assigned to the agent's profile in Control Hub, a single device needs no preference set, and changing the extension refreshes the device list.
Checked 2026-09-16
you must have the device assigned to your profile in Webex Control Hub
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop with Webex App
- Subsystem
- agent endpoints
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Optimize Webex Contact Center Desktop call notifications — Cisco Systems, Inc. · tier 2 current vendor documentation · Using Webex App for calls - preferred device
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-preferred-device-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-preferred-device-setting
BibTeX
@misc{warmtransfer-claim-webex-calling-with-webex-contact-center-preferred-device-setting,
title = {Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-preferred-device-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-preferred-device-setting},
note = {Source note webex-calling-with-webex-contact-center-preferred-device-setting, checked 2026-09-16}
}