The desktop call-answer feature is available only to users signed in with the Agent role; a Supervisor plus Agent user cannot answer calls while monitoring or barging.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-call-notifications
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Webex Contact Center Desktop call notifications — Cisco Systems, Inc. · tier 2 current vendor documentation · Optimize Webex Contact Center Desktop call notifications > prerequisites and limitations
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-answer-agent-role. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-answer-agent-role
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-answer-agent-role,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-answer-agent-role},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-answer-agent-role},
note = {Source note wxcc-webex-calling-station-troubleshooting-answer-agent-role, checked 2026-10-02}
}