With 'Manage Webex Calling calls in Agent Desktop' turned on, a Supervisor and Agent user gets no answer button for supervisor functions such as monitoring.
Checked 2026-10-02
However, when performing supervisor functions—such as monitoring another agent—the answer button will not be available.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop Webex Calling integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Webex Contact Center Desktop call notifications — Cisco Systems, Inc. · tier 2 current vendor documentation · Optimize Webex Contact Center Desktop call notifications: supervisor limitations
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-no-answer-button. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-no-answer-button
BibTeX
@misc{warmtransfer-claim-wxcc-supervisor-monitoring-troubleshooting-no-answer-button,
title = {Troubleshooting Webex Contact Center supervisor monitoring and barge-in: source note wxcc-supervisor-monitoring-troubleshooting-no-answer-button},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-supervisor-monitoring-troubleshooting-no-answer-button},
note = {Source note wxcc-supervisor-monitoring-troubleshooting-no-answer-button, checked 2026-10-02}
}