When an agent changes extension the preferred-device list refreshes, and if no devices are available the preferred-device selection is disabled.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-call-notifications
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Optimize Webex Contact Center Desktop call notifications — Cisco Systems, Inc. · tier 2 current vendor documentation · Optimize Webex Contact Center Desktop call notifications > preferred device
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-ext-change-refresh. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-ext-change-refresh
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-ext-change-refresh,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-ext-change-refresh},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-ext-change-refresh},
note = {Source note wxcc-webex-calling-station-troubleshooting-ext-change-refresh, checked 2026-10-02}
}