Source note · Webex Calling with Webex Contact Center
The Manage Webex Calling calls in Agent Desktop option is meant only for the Agent persona and does not work correctly for supervisors during monitoring, barge-in or similar call scenarios, where the answer button is not available.
Checked 2026-09-16
This is meant only for Agent persona
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop with Webex App
- Subsystem
- agent call control
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Optimize Webex Contact Center Desktop call notifications — Cisco Systems, Inc. · tier 2 current vendor documentation · Using Webex App for calls
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-manage-calls-agent-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-manage-calls-agent-only
BibTeX
@misc{warmtransfer-claim-webex-calling-with-webex-contact-center-manage-calls-agent-only,
title = {Webex Calling with Webex Contact Center: source note webex-calling-with-webex-contact-center-manage-calls-agent-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-with-webex-contact-center-manage-calls-agent-only},
note = {Source note webex-calling-with-webex-contact-center-manage-calls-agent-only, checked 2026-09-16}
}