Customer Journey Widget Version 10 for Webex Contact Center

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/tfcmrp/Customer-Journey-Widget-Version-10-for-Webex-Contact-Center

Published

2026-04-15

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• CJDS can merge multiple customer aliases into a single unified customer profile. in context
• When a customer's aliases have not been merged, agents see insights and history only for the specific alias on the current interaction. in context
• Cisco stated that the Customer Journey Widget would coexist with the Contact History Widget until 30 April 2026, after which the Contact History Widget would be decommissioned. in context
• The Progressive Customer Profile shown in the Customer Journey Widget includes by default the fields First Name, Last Name, Contact in the Last 24 Hours and Contact in the Last 10 Days. in context
• Default Customer Journey Widget projects are described by Cisco as system-critical and cannot be deleted. in context
• Each event in the Customer Journey Widget has an associated icon; for Webex Contact Center events the icon reflects the interaction type, and organisations that publish third-party events can customise the icons. in context
• The profile template used by the Customer Journey Widget can be customised to include additional contextual data beyond the default fields. in context
• The Webex help article states that organisations whose Webex Contact Center was set up before 31 October 2025 have CJDS provisioned automatically, and that organisations set up after 1 November 2025 must request provisioning. disputed in context
• Organisations that are not automatically provisioned request CJDS provisioning by completing a form, and Cisco states a Customer Journey tenant will be provisioned within 72 hours of receiving the request. in context
• The Webex Contact Center Customer Journey Widget draws its data from the Customer Journey Data Service (CJDS) to present a view of the customer's journey to the agent. in context
• Cisco states that the Customer Journey Widget is available to all Flex 3 Webex Contact Center customers. in context
• By default the CJDS widget receives the Webex Contact Center events that occur within the Agent Desktop; third-party events have to be published separately as custom events. in context

Cite this source record

APA

WarmTransfer. (2026, April 15). Customer Journey Widget Version 10 for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-tfcmrp-customer-journey-widget-v10

BibTeX

@misc{warmtransfer-cisco-help-tfcmrp-customer-journey-widget-v10,
  title  = {Customer Journey Widget Version 10 for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-tfcmrp-customer-journey-widget-v10},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}