Source note · Webex Customer Journey Data Services
Cisco stated that the Customer Journey Widget would coexist with the Contact History Widget until 30 April 2026, after which the Contact History Widget would be decommissioned.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop widgets
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- statement dated on or before 2026-04-15
- Checked
- 2026-09-30
Sources
- Customer Journey Widget Version 10 for Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · section 'Overview', availability note
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Customer Journey Data Services: source note webex-cjds-contact-history-coexistence-end. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cjds-contact-history-coexistence-end
BibTeX
@misc{warmtransfer-claim-webex-cjds-contact-history-coexistence-end,
title = {Webex Customer Journey Data Services: source note webex-cjds-contact-history-coexistence-end},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cjds-contact-history-coexistence-end},
note = {Source note webex-cjds-contact-history-coexistence-end, checked 2026-09-30}
}