Source note · Webex Customer Journey Data Services
When a customer's aliases have not been merged, agents see insights and history only for the specific alias on the current interaction.
Checked 2026-09-30
agents will continue to see insights and history only for that specific alias.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CJDS identity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Customer Journey Widget Version 10 for Webex Contact Center — Cisco Webex Help Center · tier 2 current vendor documentation · section 'Manage Customer Aliases'
Cite this note
APA
WarmTransfer. (2026, September 30). Webex Customer Journey Data Services: source note webex-cjds-alias-unmerged-behaviour. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cjds-alias-unmerged-behaviour
BibTeX
@misc{warmtransfer-claim-webex-cjds-alias-unmerged-behaviour,
title = {Webex Customer Journey Data Services: source note webex-cjds-alias-unmerged-behaviour},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cjds-alias-unmerged-behaviour},
note = {Source note webex-cjds-alias-unmerged-behaviour, checked 2026-09-30}
}