Claim record · Webex Contact Center RONA and agent state handling
The telephony RONA timeout defaults to 18 seconds, with a minimum of 1 second and a maximum of 120 seconds.
fact · verified 2026-09-04
Telephony | 18 | 1 | 120
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-04
Sources
- Manage RONA timeouts — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · RONA timeout settings table, Telephony row
Cite this claim
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: claim wxcc-rona-timeout-telephony-18-default-1-to-120. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-timeout-telephony-18-default-1-to-120
BibTeX
@misc{warmtransfer-claim-wxcc-rona-timeout-telephony-18-default-1-to-120,
title = {Webex Contact Center RONA and agent state handling: claim wxcc-rona-timeout-telephony-18-default-1-to-120},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-timeout-telephony-18-default-1-to-120},
note = {Claim wxcc-rona-timeout-telephony-18-default-1-to-120, verified 2026-09-04}
}