Source note · Webex Contact Center RONA and agent state handling
RONA timeouts are configured in Control Hub under Services, Contact Center, then Tenant settings, Desktop, in a RONA timeouts section where a value in seconds is entered per channel and saved.
Checked 2026-09-04
From the Contact Center navigation page, select Tenant settings > Desktop. In the RONA timeouts section, enter the timeout values in seconds, for the channels.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- RONA and agent state
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Manage RONA timeouts — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage RONA timeouts, steps 1 to 5
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Contact Center RONA and agent state handling: source note wxcc-rona-configured-in-control-hub-tenant-settings-desktop. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-rona-configured-in-control-hub-tenant-settings-desktop
BibTeX
@misc{warmtransfer-claim-wxcc-rona-configured-in-control-hub-tenant-settings-desktop,
title = {Webex Contact Center RONA and agent state handling: source note wxcc-rona-configured-in-control-hub-tenant-settings-desktop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-rona-configured-in-control-hub-tenant-settings-desktop},
note = {Source note wxcc-rona-configured-in-control-hub-tenant-settings-desktop, checked 2026-09-04}
}