Source note · Troubleshooting Webex Contact Center callbacks
The telephony RONA timeout defaults to 18 seconds, is adjustable between 1 and 120 seconds, and is set by an administrator in Control Hub under Tenant settings > Desktop.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub / RONA
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2024-09-08; accessed 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage RONA timeouts — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · RONA timeout table > Telephony
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-rona-default-18s. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-rona-default-18s
BibTeX
@misc{warmtransfer-claim-wxcc-callback-troubleshooting-rona-default-18s,
title = {Troubleshooting Webex Contact Center callbacks: source note wxcc-callback-troubleshooting-rona-default-18s},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-callback-troubleshooting-rona-default-18s},
note = {Source note wxcc-callback-troubleshooting-rona-default-18s, checked 2026-09-30}
}