Measure customer satisfaction with Auto CSAT

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/en-us/article/l59wt8/Measure-customer-satisfaction-with-Auto-CSAT

Published

2026-05-17

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Auto CSAT takes its survey source from either Experience Management survey questions or a global variable that stores survey responses, and its prerequisites include post-call surveys via Experience Management or a custom IVR with CSAT on a 3-point or 5-point scale. in context
• Auto CSAT needs at least 250 interactions with CSAT survey responses before it starts predicting scores, and it currently supports voice interactions only. in context

Cite this source record

APA

WarmTransfer. (2026, May 17). Measure customer satisfaction with Auto CSAT. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-l59wt8-wxcc-auto-csat

BibTeX

@misc{warmtransfer-cisco-help-l59wt8-wxcc-auto-csat,
  title  = {Measure customer satisfaction with Auto CSAT},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-l59wt8-wxcc-auto-csat},
  note   = {Cisco (Webex Help Center), accessed 2026-09-30}
}