Source note · CSAT and NPS surveys in contact centers
Cisco states that Webex Auto CSAT predictions that deviate from actual survey scores fall within plus or minus 1 of the actual score.
Checked 2026-10-02
Any deviations fall within a +/- 1 range of the actual survey scores.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Auto CSAT
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Measure customer satisfaction with Auto CSAT — Cisco (Webex Help Center) · tier 2 current vendor documentation · section 'Frequently Asked Questions (FAQ)'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-autocsat-plus-minus-1. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-autocsat-plus-minus-1
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-wxcc-autocsat-plus-minus-1,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-autocsat-plus-minus-1},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-autocsat-plus-minus-1},
note = {Source note contact-center-surveys-csat-nps-wxcc-autocsat-plus-minus-1, checked 2026-10-02}
}