Source note · CSAT and NPS surveys in contact centers
Webex Auto CSAT cannot run without the tenant's own CSAT survey data because the model is trained on it.
Checked 2026-10-02
No. Auto CSAT requires CSAT survey data for model training.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Auto CSAT
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Measure customer satisfaction with Auto CSAT — Cisco (Webex Help Center) · tier 2 current vendor documentation · section 'Frequently Asked Questions (FAQ)'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-autocsat-needs-surveys. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-autocsat-needs-surveys
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-wxcc-autocsat-needs-surveys,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-autocsat-needs-surveys},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-autocsat-needs-surveys},
note = {Source note contact-center-surveys-csat-nps-wxcc-autocsat-needs-surveys, checked 2026-10-02}
}