Source note · CSAT and NPS surveys in contact centers
Webex Auto CSAT models are retrained every 30 days on the preceding 180 days of data.
Checked 2026-10-02
The Auto CSAT models are retrained every 30 days using data from the preceding 180 days.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Auto CSAT
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Measure customer satisfaction with Auto CSAT — Cisco (Webex Help Center) · tier 2 current vendor documentation · section 'Frequently Asked Questions (FAQ)'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-autocsat-retrain-30d. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-autocsat-retrain-30d
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-wxcc-autocsat-retrain-30d,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-autocsat-retrain-30d},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-autocsat-retrain-30d},
note = {Source note contact-center-surveys-csat-nps-wxcc-autocsat-retrain-30d, checked 2026-10-02}
}