Source note · Setting up post-call surveys in Webex Contact Center
Auto CSAT takes its survey source from either Experience Management survey questions or a global variable that stores survey responses, and its prerequisites include post-call surveys via Experience Management or a custom IVR with CSAT on a 3-point or 5-point scale.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI Assistant / Auto CSAT
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Measure customer satisfaction with Auto CSAT — Cisco (Webex Help Center) · tier 2 current vendor documentation · Prerequisites; survey source selection
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-autocsat-source. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-autocsat-source
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-autocsat-source,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-autocsat-source},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-autocsat-source},
note = {Source note wxcc-post-call-survey-setup-autocsat-source, checked 2026-09-30}
}