Source note · Setting up post-call surveys in Webex Contact Center
Auto CSAT needs at least 250 interactions with CSAT survey responses before it starts predicting scores, and it currently supports voice interactions only.
Checked 2026-09-30
a minimum of 250 interactions with CSAT survey responses to start predicting Auto CSAT scores
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI Assistant / Auto CSAT
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Measure customer satisfaction with Auto CSAT — Cisco (Webex Help Center) · tier 2 current vendor documentation · Relationship to surveys; limits
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-autocsat-thresholds. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-autocsat-thresholds
BibTeX
@misc{warmtransfer-claim-wxcc-post-call-survey-setup-autocsat-thresholds,
title = {Setting up post-call surveys in Webex Contact Center: source note wxcc-post-call-survey-setup-autocsat-thresholds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-post-call-survey-setup-autocsat-thresholds},
note = {Source note wxcc-post-call-survey-setup-autocsat-thresholds, checked 2026-09-30}
}