Source note · CSAT and NPS surveys in contact centers
Webex Auto CSAT scores are published in Call Session Records (readable through the Search API), the AI Assistant dashboard in Analyzer, and the Supervisor Desktop Interaction Details page.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Auto CSAT reporting
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Measure customer satisfaction with Auto CSAT — Cisco (Webex Help Center) · tier 2 current vendor documentation · section 'View Auto CSAT scores'
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-autocsat-where-shown. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-autocsat-where-shown
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-wxcc-autocsat-where-shown,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-wxcc-autocsat-where-shown},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-wxcc-autocsat-where-shown},
note = {Source note contact-center-surveys-csat-nps-wxcc-autocsat-where-shown, checked 2026-10-02}
}