AI Assistant reports in Analyzer

Publisher

Cisco Systems, Inc. (help.webex.com)

URL

https://help.webex.com/en-us/article/ioqbvd/AI-assistant-reports-in-Analyzer

Published

2026-05-14

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Real-Time Assist KPIs report monitors whether Real-Time Assist was available during each interaction, the number of agents using it, and its effect on call duration consultation rates and customer satisfaction, segmented by queue team agent and channel type, with a Total Call with Real-Time Assist card and an Average Handle Time with Real-Time Assist card. in context
• The AI Assistant Dashboard in the Webex Contact Center Analyzer carries 8 reports: Agent Wellness Breaks, Auto CSAT, Dropped Call Summaries, Agent Summary, Real-time Transcriptions, Topic Analytics Trending Topics and Topic Summary, Real-Time Assist KPIs, and Post-Call and Mid-Call Summary KPIs. in context
• Cisco states that the AI Assistant Dashboard and reports are currently not available in the Analyzer Beta. in context
• An AI Assistant report reached through the Analyzer Visualization route can be exported from the title bar in Microsoft Excel or CSV format. in context
• The Webex Contact Center AI Assistant reports article describes only adoption and operational impact measures such as availability, agent counts, transcription minutes, average handle time, consult duration, transfer counts and hold events, and across its 28346 characters the words accuracy, accurate, confidence, hallucination, sample and validate each occur 0 times. field report in context
• Access to the Webex Contact Center Analyzer requires Supervisor or Administrator privileges, and Cisco states that the AI Assistant dashboard and reports appear only if the organisation is provisioned with the AI Assistant add-on. in context
• The Auto CSAT report in the AI Assistant Dashboard presents agent-level and team-level Auto CSAT scores with average minimum and maximum trends, and Cisco frames it as a way to assess how wellness breaks affect agent wellbeing and performance and in turn customer satisfaction. in context
• The Agent Wellness Breaks report counts the automated wellbeing breaks offered to an agent from AI-powered burnout detection, carries one row for each agent, sits at the Analyzer report path Stock Reports then Transition Reports, and is described as supporting a comparison of agent summary metrics against agents who do not have the feature enabled. in context
• The Agent Summary report on the AI Assistant Dashboard is described as providing insights into the agent's workload and performance rather than into AI-generated summaries, so of the 8 reports on that dashboard the 2 that measure summaries are Dropped Call Summaries and Post-Call and Mid-Call Summary KPIs. field report in context
• The Dropped Call Summaries report on the AI Assistant Dashboard is described as providing insights into the dropped calls, and the AI Assistant Dashboard is reached in the Analyzer through either the Dashboard icon or the Visualization icon with the report run from an ellipsis menu or by double-clicking the dashboard card. in context
• Dropped Call Summaries is a separate report on the AI Assistant Dashboard from the Post-Call and Mid-Call Summary KPIs report, and Cisco describes it as providing insights into the dropped calls rather than into the summaries produced for them. in context
• The Post-Call and Mid-Call Summary KPIs report consists of a Post-Call Summary KPIs table, a Mid-Call Summary KPIs table and 2 summary cards, is segmented from queue through team to agent with drill-down, and its Total Interactions with Summaries parameter counts the calls where an AI-generated summary was successfully created. in context
• The Real-time Transcriptions report in the AI Assistant Dashboard contains one row for each agent, sits at the Analyzer report path Stock Reports then Historical Reports then Agent Reports, and Cisco states it shows only the interactions where the channel type is telephony. in context
• The Real-time Transcriptions report tracks whether real-time transcription was available during each call, the number of agents using transcription, the total transcription minutes processed and feedback metrics, and is accompanied by a Total Call with Transcripts card and an Average Handle Time with Transcripts card. in context
• The AI Assistant dashboard and reports appear in Analyzer only if the organisation is provisioned with the AI Assistant add-on. in context
• AI Assistant reports in Analyzer include Agent Wellness Breaks, Auto CSAT, Dropped Call Summaries, Agent Summary Report, Real-time Transcription KPIs, Topic Analytics Reports, Real-Time Assist KPIs and Post-Call and Mid-Call Summary KPIs. in context
• The Analyzer AI Assistant Dashboard includes Dropped Call Summaries, Agent Summary Report, Real-time Transcription KPIs and Post-Call and Mid-Call Summary KPIs reports among others. in context
• The Real-time Transcription KPIs report shows only interactions whose channel type is telephony. in context
• The Post-Call and Mid-Call Summary KPIs report counts interactions with and without AI-generated summaries, which lets an administrator see whether summaries are being generated at all. in context

Cite this source record

APA

WarmTransfer. (2026, May 14). AI Assistant reports in Analyzer. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ioqbvd-ai-assistant-analyzer-reports

BibTeX

@misc{warmtransfer-cisco-help-ioqbvd-ai-assistant-analyzer-reports,
  title  = {AI Assistant reports in Analyzer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ioqbvd-ai-assistant-analyzer-reports},
  note   = {Cisco Systems, Inc. (help.webex.com), accessed 2026-09-16}
}