Source note · Automated call summarization and wrap-up

The Post-Call and Mid-Call Summary KPIs report consists of a Post-Call Summary KPIs table, a Mid-Call Summary KPIs table and 2 summary cards, is segmented from queue through team to agent with drill-down, and its Total Interactions with Summaries parameter counts the calls where an AI-generated summary was successfully created.

Checked 2026-09-16

Vendor: Cisco
Product: Webex Contact Center
Subsystem: summarization
Deployment: not restricted
Region: not restricted
Release range: not restricted
Checked: 2026-09-16

Sources

AI Assistant reports in Analyzer — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Post-Call and Mid-Call Summary KPIs, report structure and parameters

Cite this note

APA

WarmTransfer. (2026, September 16). Automated call summarization and wrap-up: source note aisumm-kpis-count-successful-creation. WarmTransfer. https://warmtransfer.net/knowledge/claims/aisumm-kpis-count-successful-creation

BibTeX

@misc{warmtransfer-claim-aisumm-kpis-count-successful-creation,
  title  = {Automated call summarization and wrap-up: source note aisumm-kpis-count-successful-creation},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/aisumm-kpis-count-successful-creation},
  note   = {Source note aisumm-kpis-count-successful-creation, checked 2026-09-16}
}

Read in context