Source note · Contact center transcription and redaction
The Real-time Transcriptions report in the AI Assistant Dashboard contains one row for each agent, sits at the Analyzer report path Stock Reports then Historical Reports then Agent Reports, and Cisco states it shows only the interactions where the channel type is telephony.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- transcription
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- AI Assistant reports in Analyzer — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Real-time Transcription KPIs, report description
Cite this note
APA
WarmTransfer. (2026, September 16). Contact center transcription and redaction: source note aitrans-report-covers-telephony-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/aitrans-report-covers-telephony-only
BibTeX
@misc{warmtransfer-claim-aitrans-report-covers-telephony-only,
title = {Contact center transcription and redaction: source note aitrans-report-covers-telephony-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/aitrans-report-covers-telephony-only},
note = {Source note aitrans-report-covers-telephony-only, checked 2026-09-16}
}