Source note · Contact center transcription and redaction
The Real-time Transcriptions report tracks whether real-time transcription was available during each call, the number of agents using transcription, the total transcription minutes processed and feedback metrics, and is accompanied by a Total Call with Transcripts card and an Average Handle Time with Transcripts card.
Checked 2026-09-16
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- transcription
- Deployment
- not restricted
- Region
- not restricted
- Release range
- not restricted
- Checked
- 2026-09-16
Sources
- AI Assistant reports in Analyzer — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Real-time Transcription KPIs, key insights
Cite this note
APA
WarmTransfer. (2026, September 16). Contact center transcription and redaction: source note aitrans-transcription-report-tracks-availability-and-minutes. WarmTransfer. https://warmtransfer.net/knowledge/claims/aitrans-transcription-report-tracks-availability-and-minutes
BibTeX
@misc{warmtransfer-claim-aitrans-transcription-report-tracks-availability-and-minutes,
title = {Contact center transcription and redaction: source note aitrans-transcription-report-tracks-availability-and-minutes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/aitrans-transcription-report-tracks-availability-and-minutes},
note = {Source note aitrans-transcription-report-tracks-availability-and-minutes, checked 2026-09-16}
}