Manage desktop layouts

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/60x9ji/Manage-desktop-layouts

Published

2025-08-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• A layout is activated or deactivated with an Active/Inactive toggle on the layout, then Save. in context
• Desktop layouts are managed in Control Hub under Services > Contact Center > Desktop Experience > Desktop Layouts, where Create desktop layout starts a new one. in context
• Creating a layout takes a Name, a Description, one or more Teams and the uploaded JSON file, then Create. in context
• Assigning a custom layout to a team overrides the global layout, which is the default layout for all teams. in context
• A desktop layout must be inactive before it can be deleted. in context
• The Default Desktop Layout.json file is downloaded from the Desktop Layouts create page and customised before upload. in context
• An existing layout is edited by opening it in Desktop Layouts, changing its details and clicking Save. in context
• Because assigned teams drop out of the Teams list, each team effectively carries at most one custom layout at a time, and a per-team design needs one layout object per distinct team experience. inferred in context
• A team that already has a custom layout assigned does not appear in the Teams drop-down when creating another layout. in context
• Because the current Manage desktop layouts article places layouts under Control Hub Desktop Experience, the Management Portal path in legacy integration guides is most likely outdated and the Control Hub path should be used. inferred in context
• The reviewed Cisco layout articles do not document the upload validation checks or error messages, so the only documented guards before upload are case sensitivity, reserved navigateTo values, value ranges and the ROOT sublayout loop. inferred in context
• Creating a desktop layout takes a name, a description and a team, then an upload of the customised JSON file (starting from the Default Desktop Layout.json downloaded from the Desktop Layout page), then Create. in context
• An existing desktop layout opens in editable mode when clicked, and its details can be changed and saved. in context
• Assigning a custom layout on the Desktop Layouts page overrides the global layout, which is the default layout for all teams. in context
• A desktop layout has an Active/Inactive toggle, and it must be Inactive before it can be deleted. in context
• A team that already has a custom layout does not appear in the team drop-down when another layout is created. in context
• Desktop layouts are managed in Control Hub under Services > Contact Center > Desktop Experience > Desktop Layouts, where Create desktop layout starts a new one. in context
• Desktop users see new layout-based features when they sign in or reload the browser. in context

Cite this source record

APA

WarmTransfer. (2025, August 20). Manage desktop layouts. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-60x9ji-wxcc-manage-desktop-layouts

BibTeX

@misc{warmtransfer-cisco-help-60x9ji-wxcc-manage-desktop-layouts,
  title  = {Manage desktop layouts},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-60x9ji-wxcc-manage-desktop-layouts},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}