Convert Cisco 7800 and 8800 series IP phones between Enterprise and MPP Firmware

Publisher

Cisco

URL

https://www.cisco.com/c/dam/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/firmware-migration-master-guide.pdf

Published

2024-12-21

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

not stated on page; Cisco website Terms of Use apply; no-redistribution; short excerpts and locators only

Source notes citing this source

• For non-Webex Calling migrations a per-device licence is required and is node-locked to the phone MAC address, with SKUs L-CP-E2M-88XX-CNV=, L-CP-E2M-78XX-CNV=, L-CP-M2E-88XX-CNV= and L-CP-M2E-78XX-CNV= each paired with a technical-support SKU, while Webex Calling migrations through the Control Hub assistant need no ordered licence. in context
• Cisco MPP firmware runs on the 6800, 7800 and 8800 Series, but only the 7800 and 8800 series have the capability to run either MPP firmware or Enterprise firmware. in context
• Cisco's Enterprise-to-MPP conversion document describes the phones as working with approved third-party call control systems as well as Cisco Webex Calling and cites BroadWorks, BroadCloud and BroadSoft in its FAQ, and does not mention Microsoft Teams anywhere in the content read. in context
• The supported conversion routes are the Cloud Upgrader at upgrade.cisco.com, the Webex Control Hub migration assistant (Webex Calling only, licences automated, phones authorised for Webex Calling only), a UCM/CUCM-based manual method that uploads transition firmware and the licence via TFTP File Management, sets the Phone Load, and applies a Transition Authorization Rule, and self-hosted web or TFTP servers. in context
• Cisco states that MPP phone firmware does not work and is not supported on Cisco Unified Communications Manager. in context
• Phones converted from Enterprise to MPP firmware can be migrated back to Enterprise firmware without needing a licence. in context
• Cisco says that for new phone orders the correct workflow is to buy the SKU for the target deployment (MPP or Enterprise) rather than buy one type and convert. in context
• Cisco 8821 and 8831 phones are not eligible to convert from Enterprise to MPP firmware. in context
• Converting Cisco 7800 or 8800 phones from Enterprise to MPP firmware for a non-Webex call control platform requires a per-device migration licence (L-CP-E2M-78XX-CNV= or L-CP-E2M-88XX-CNV=) that is node-locked to the phone's MAC address; conversion for Webex Calling carries no licence cost. in context
• Before conversion, Cisco requires phones to be on Enterprise firmware 14.2.1SR1 or later, and converted 8800 audio phones with hardware version V15 or later need at least MPP firmware 11.3.3. in context

Cite this source record

APA

WarmTransfer. (2024, December 21). Convert Cisco 7800 and 8800 series IP phones between Enterprise and MPP Firmware. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-convert-7800-8800-enterprise-mpp

BibTeX

@misc{warmtransfer-cisco-convert-7800-8800-enterprise-mpp,
  title  = {Convert Cisco 7800 and 8800 series IP phones between Enterprise and MPP Firmware},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-convert-7800-8800-enterprise-mpp},
  note   = {Cisco, accessed 2026-09-16}
}