System and network requirements for screen recording in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/sr-system-req.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; AWS Site Terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• From Chrome 147 and Edge 147, Local Network Access restrictions block the CCP-to-client websocket, and Amazon Connect requires deploying the LoopbackNetworkAllowedForUrls enterprise policy (e.g. [*.]my.connect.aws) or screen recordings fail. in context
• From Firefox 154, Amazon Connect screen recording requires the LocalNetworkAccess enterprise policy with 127.0.0.1 in SkipDomains, which AWS notes permits loopback access from any site. in context
• The Amazon Connect client application talks to the Contact Control Panel over a local websocket on port 5431 on Windows and 35431 on ChromeOS. in context
• Amazon Connect lists minimum agent-device requirements for screen recording of a 2.0 GHz CPU (4 cores or 4 vCPU recommended), 4 GB memory and 600 Kbps network, with additional headroom needed for the OS and other applications. in context
• Amazon Connect rule-based screen redaction requires client application 3.0.2 or later, browser extension 2.1.0 or later, and Chrome, Edge or Firefox 120 or later. in context
• Amazon Connect screen recording supports 64-bit Windows 10 and 11 on x86-64 and ChromeOS version 140 or higher enrolled in a Google Enterprise Domain; macOS is not listed. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). System and network requirements for screen recording in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-sr-system-requirements

BibTeX

@misc{warmtransfer-aws-connect-sr-system-requirements,
  title  = {System and network requirements for screen recording in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-sr-system-requirements},
  note   = {Amazon Web Services, accessed 2026-10-02}
}