Source note · Agent screen recording in contact centers
From Firefox 154, Amazon Connect screen recording requires the LocalNetworkAccess enterprise policy with 127.0.0.1 in SkipDomains, which AWS notes permits loopback access from any site.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- screen recording browser policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- Firefox 154+
- Checked
- 2026-10-02
Sources
- System and network requirements for screen recording in Connect Customer — Amazon Web Services · tier 2 current vendor documentation · Browser enterprise policy for local network access > Mozilla Firefox
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-aws-firefox-lna-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-firefox-lna-policy
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-aws-firefox-lna-policy,
title = {Agent screen recording in contact centers: source note agent-screen-recording-aws-firefox-lna-policy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-aws-firefox-lna-policy},
note = {Source note agent-screen-recording-aws-firefox-lna-policy, checked 2026-10-02}
}