Troubleshoot your network for call quality and disconnect problems

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/network-ts.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS says the average latency reported by the Endpoint Test Utility should not exceed 300 ms and that latency above this might cause audio quality issues. in context
• AWS states that NAT traversal can cause one-way or no audio if not properly configured, and advises static NAT where possible with keep-alives enabled. in context
• AWS states that encrypted VPN tunnels add overhead and latency that degrade audio. in context
• AWS advises using fixed Ethernet rather than Wi-Fi wherever possible and describes wireless connections as prone to interference and congestion that lead to jitter and packet loss. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Troubleshoot your network for call quality and disconnect problems. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-network-ts

BibTeX

@misc{warmtransfer-aws-connect-network-ts,
  title  = {Troubleshoot your network for call quality and disconnect problems},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-network-ts},
  note   = {Amazon Web Services, accessed 2026-09-30}
}