Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS lists improperly configured NAT traversal as a cause of one-way or no audio and recommends static NAT where possible with keep-alives enabled.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot your network for call quality and disconnect problems — Amazon Web Services · tier 2 current vendor documentation · Section 'Investigate network components and devices', bullet 'Network address translation (NAT) devices'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-nat-one-way. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-nat-one-way
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-nat-one-way,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-nat-one-way},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-nat-one-way},
note = {Source note amazon-connect-ccp-audio-troubleshooting-nat-one-way, checked 2026-10-02}
}