AWS says the average latency reported by the Endpoint Test Utility should not exceed 300 ms and that latency above this might cause audio quality issues.
Checked 2026-09-30
The average latency should not exceed 300 milliseconds (ms).
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Endpoint Test Utility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Troubleshoot your network for call quality and disconnect problems — Amazon Web Services · tier 2 current vendor documentation · Section 'Run the Endpoint Test Utility', first bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-etu-300ms. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-etu-300ms
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-etu-300ms,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-etu-300ms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-etu-300ms},
note = {Source note browser-softphone-audio-troubleshooting-aws-etu-300ms, checked 2026-09-30}
}