AWS states that NAT traversal can cause one-way or no audio if not properly configured, and advises static NAT where possible with keep-alives enabled.
Checked 2026-09-30
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- agent network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Troubleshoot your network for call quality and disconnect problems — Amazon Web Services · tier 2 current vendor documentation · Section 'Investigate network components and devices', NAT devices bullet
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-nat-oneway. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-nat-oneway
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-aws-nat-oneway,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-aws-nat-oneway},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-aws-nat-oneway},
note = {Source note browser-softphone-audio-troubleshooting-aws-nat-oneway, checked 2026-09-30}
}