Source note · Troubleshooting Amazon Connect softphone and CCP audio
AWS states that average latency between the agent browser and the Amazon Connect instance, as measured by the Endpoint Test Utility, should not exceed 300 ms and that higher latency might cause audio quality issues.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- Agent network
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot your network for call quality and disconnect problems — Amazon Web Services · tier 2 current vendor documentation · Section 'Run the Endpoint Test Utility', first bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-latency-300ms. WarmTransfer. https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-latency-300ms
BibTeX
@misc{warmtransfer-claim-amazon-connect-ccp-audio-troubleshooting-latency-300ms,
title = {Troubleshooting Amazon Connect softphone and CCP audio: source note amazon-connect-ccp-audio-troubleshooting-latency-300ms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/amazon-connect-ccp-audio-troubleshooting-latency-300ms},
note = {Source note amazon-connect-ccp-audio-troubleshooting-latency-300ms, checked 2026-10-02}
}