Source note · Troubleshooting audio delay and talk-over on voice calls
Amazon Connect's Endpoint Test Utility measures latency between the instance and the agent browser, and AWS says average latency should not exceed 300 ms.
Checked 2026-10-02
- Vendor
- AWS
- Product
- Amazon Connect
- Subsystem
- agent softphone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot your network for call quality and disconnect problems — Amazon Web Services · tier 2 current vendor documentation · Run the Endpoint Test Utility, first bullet
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-aws-ept-latency-300ms. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-aws-ept-latency-300ms
BibTeX
@misc{warmtransfer-claim-call-latency-troubleshooting-aws-ept-latency-300ms,
title = {Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-aws-ept-latency-300ms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-aws-ept-latency-300ms},
note = {Source note call-latency-troubleshooting-aws-ept-latency-300ms, checked 2026-10-02}
}