GetMetricData - Amazon Connect API Reference

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/APIReference/API_GetMetricData.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Amazon Connect GetMetricData API, HANDLE_TIME is reported in SECONDS with statistic AVG and maps to the UI metric Average handle time. in context
• In the Amazon Connect GetMetricData API, OCCUPANCY is reported in PERCENT with statistic AVG. in context
• In the Amazon Connect GetMetricData API, QUEUE_ANSWER_TIME is reported in SECONDS with statistic AVG and maps to the UI metric Average queue answer time, Amazon Connect's name for the metric other vendors call ASA. in context
• The GetMetricData API reference labels the UI name of SERVICE_LEVEL as 'Average queue abandon time', the same label it gives ABANDON_TIME. in context
• A single GetMetricData request can include up to 20 SERVICE_LEVEL metrics, each with its own threshold, reported in PERCENT with statistic AVG. in context
• For the GetMetricData SERVICE_LEVEL metric, ThresholdValue must be a whole number of seconds from 1 to 604800 inclusive, and Comparison must be LT (less than). in context
• In GetMetricData, CONTACTS_MISSED is a SUM count whose UI name is Agent non-response. in context
• GetMetricData (v1) returns historical metrics only for the last 24 hours. Start and end times must fall on 5-minute boundaries and be less than 24 hours apart. in context
• Amazon Connect GetMetricData only returns historical metrics for the previous 24 hours, while AWS recommends GetMetricDataV2 for the last 3 months. in context
• The Amazon Connect GetMetricData API accepts a SERVICE_LEVEL threshold of any whole number of seconds from 1 to 604800 and requires the comparison LT (less than). in context
• The Amazon Connect GetMetricData reference links the SERVICE_LEVEL metric's UI name to Average queue abandon time, which is a documentation labelling error rather than the metric's meaning. inferred in context
• A single Amazon Connect GetMetricData request can include up to 20 SERVICE_LEVEL metrics, so several thresholds can be pulled at once. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). GetMetricData - Amazon Connect API Reference. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-api-getmetricdata

BibTeX

@misc{warmtransfer-aws-connect-api-getmetricdata,
  title  = {GetMetricData - Amazon Connect API Reference},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-api-getmetricdata},
  note   = {Amazon Web Services, accessed 2026-09-24}
}