Source note · Contact center KPI definitions and calculation
The GetMetricData API reference labels the UI name of SERVICE_LEVEL as 'Average queue abandon time', the same label it gives ABANDON_TIME.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- GetMetricData API documentation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2026-09-24
- Checked
- 2026-09-24
Sources
- GetMetricData - Amazon Connect API Reference — Amazon Web Services · tier 2 current vendor documentation · Request Body > HistoricalMetrics > SERVICE_LEVEL > UI name
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-aws-api-service-level-doc-label. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-aws-api-service-level-doc-label
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-aws-api-service-level-doc-label,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-aws-api-service-level-doc-label},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-aws-api-service-level-doc-label},
note = {Source note contact-center-kpis-aws-api-service-level-doc-label, checked 2026-09-24}
}