Source note · How contact center platforms define service level and abandon and handle time differently
A single Amazon Connect GetMetricData request can include up to 20 SERVICE_LEVEL metrics, so several thresholds can be pulled at once.
Checked 2026-10-02
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- GetMetricData API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- GetMetricData - Amazon Connect API Reference — Amazon Web Services · tier 2 current vendor documentation · Request Body > HistoricalMetrics > SERVICE_LEVEL
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-aws-sl-max-20. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-aws-sl-max-20
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-aws-sl-max-20,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-aws-sl-max-20},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-aws-sl-max-20},
note = {Source note contact-center-metric-definition-differences-aws-sl-max-20, checked 2026-10-02}
}