Source note · Contact center KPI definitions and calculation
In the Amazon Connect GetMetricData API, OCCUPANCY is reported in PERCENT with statistic AVG.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- GetMetricData API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- API 2017-08-08, current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- GetMetricData - Amazon Connect API Reference — Amazon Web Services · tier 2 current vendor documentation · Request Body > HistoricalMetrics > OCCUPANCY
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-aws-api-occupancy-unit. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-aws-api-occupancy-unit
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-aws-api-occupancy-unit,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-aws-api-occupancy-unit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-aws-api-occupancy-unit},
note = {Source note contact-center-kpis-aws-api-occupancy-unit, checked 2026-09-24}
}