Source note · How contact center platforms define service level and abandon and handle time differently
The Amazon Connect GetMetricData API accepts a SERVICE_LEVEL threshold of any whole number of seconds from 1 to 604800 and requires the comparison LT (less than).
Checked 2026-10-02
For Comparison, you must enter LT (for "Less than").
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- GetMetricData API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- GetMetricData - Amazon Connect API Reference — Amazon Web Services · tier 2 current vendor documentation · Request Body > HistoricalMetrics > SERVICE_LEVEL
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-aws-sl-api-lt. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-aws-sl-api-lt
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-aws-sl-api-lt,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-aws-sl-api-lt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-aws-sl-api-lt},
note = {Source note contact-center-metric-definition-differences-aws-sl-api-lt, checked 2026-10-02}
}