Source note · How contact center platforms define service level and abandon and handle time differently
Amazon Connect GetMetricData only returns historical metrics for the previous 24 hours, while AWS recommends GetMetricDataV2 for the last 3 months.
Checked 2026-10-02
Historical metrics are available only for 24 hours.
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- GetMetricData API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- GetMetricData - Amazon Connect API Reference — Amazon Web Services · tier 2 current vendor documentation · Note at top of page; Request Body > StartTime
Cite this note
APA
WarmTransfer. (2026, October 2). How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-aws-gmd-24h. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-aws-gmd-24h
BibTeX
@misc{warmtransfer-claim-contact-center-metric-definition-differences-aws-gmd-24h,
title = {How contact center platforms define service level and abandon and handle time differently: source note contact-center-metric-definition-differences-aws-gmd-24h},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-metric-definition-differences-aws-gmd-24h},
note = {Source note contact-center-metric-definition-differences-aws-gmd-24h, checked 2026-10-02}
}