Source note · Contact center KPI definitions and calculation
In GetMetricData, CONTACTS_MISSED is a SUM count whose UI name is Agent non-response.
Checked 2026-09-24
- Vendor
- Amazon Web Services
- Product
- Amazon Connect
- Subsystem
- GetMetricData API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- API 2017-08-08, current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- GetMetricData - Amazon Connect API Reference — Amazon Web Services · tier 2 current vendor documentation · Request Body > HistoricalMetrics > CONTACTS_MISSED
Cite this note
APA
WarmTransfer. (2026, September 24). Contact center KPI definitions and calculation: source note contact-center-kpis-aws-contacts-missed-mapping. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-kpis-aws-contacts-missed-mapping
BibTeX
@misc{warmtransfer-claim-contact-center-kpis-aws-contacts-missed-mapping,
title = {Contact center KPI definitions and calculation: source note contact-center-kpis-aws-contacts-missed-mapping},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-kpis-aws-contacts-missed-mapping},
note = {Source note contact-center-kpis-aws-contacts-missed-mapping, checked 2026-09-24}
}