Registering a Live Chat, SMS or Email asset to Webex Engage maps it to a Webex Connect service, and that service mapping cannot be changed once done.
Checked 2026-09-30
You cannot change the service mapping once done
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- asset registration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Live Chat - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Register to Webex Engage steps, note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-register-service-fixed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-register-service-fixed
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-register-service-fixed,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-register-service-fixed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-register-service-fixed},
note = {Source note wxcc-digital-channels-setup-register-service-fixed, checked 2026-09-30}
}