A Live Chat asset for Webex Contact Center is created in Webex Connect under Assets > Apps > Configure New App > Mobile / Web, enabling the Live Chat toggle and choosing MQTT or Web Socket as primary and secondary transfer protocols.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Live Chat asset
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Live Chat - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Live Chat asset creation steps
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-livechat-asset-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-livechat-asset-path
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-livechat-asset-path,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-livechat-asset-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-livechat-asset-path},
note = {Source note wxcc-digital-channels-setup-livechat-asset-path, checked 2026-09-30}
}