For the Webex Contact Center integration the Use Secured Port option on the Live Chat asset is mandatory and payload encryption must not be enabled.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- Live Chat asset
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Live Chat - WXCC — Webex Connect (Cisco) · tier 2 current vendor documentation · Live Chat asset creation steps, secured port and encryption notes
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-livechat-secured-port. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-livechat-secured-port
BibTeX
@misc{warmtransfer-claim-wxcc-digital-channels-setup-livechat-secured-port,
title = {Setting up chat and email and SMS channels in Webex Contact Center: source note wxcc-digital-channels-setup-livechat-secured-port},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-digital-channels-setup-livechat-secured-port},
note = {Source note wxcc-digital-channels-setup-livechat-secured-port, checked 2026-09-30}
}