Apple Messages for Business - WXCC

Publisher

Cisco (Webex Connect)

URL

https://help.webexconnect.io/docs/wxcc-apple-messages-for-business

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Webex Connect messages a customer by abcId, the opaque ID unique to the relationship between the customer's Apple ID and the business ID. It arrives when the customer first makes contact. in context
• Apple Pay in AMB is optional. It needs an Apple Developer account with an Apple Pay merchant account, a merchant ID and a PEM certificate. These are entered in Webex Connect's Manage App page with the Payment toggle, along with supported networks and a payment gateway URL. in context
• AMB authentication is optional. The OAuth authorization endpoint, token endpoint and client ID go into Apple Business Register, and the OAuth client secret goes into the Webex Connect Manage App section. in context
• The Webex Connect AMB channel for Webex Contact Center supports these message types: text, attachments, rich links, list pickers, time pickers, text with attachment, form messages, iMessage apps, agent typing indicators, payment messages, new authentication messages and quick replies. Classical authentication is deprecated. in context
• Linking the Apple account to Webex Connect needs an active Webex Connect account. Without one, the business registers for a free trial, and the Webex Connect page says approval takes about 2 hours on a business day. in context
• When a business registers on Apple Business Register and selects Webex Connect as its messaging service provider, an Apple Messages for Business application is created automatically in Webex Connect, under Apps. in context
• Webex Connect warns that Apple may schedule for deactivation any commercial Apple Messages for Business account that has had no activity in the past three months. in context
• After registration, Outbound Webhooks can be configured by selecting the AMB app in the entity dropdown, so that the business receives incoming customer messages and events. in context
• To register the AMB app for contact center use, go to Assets > Apps in Webex Connect, choose Apple Messages for Business as the App Type and select the channel. On the Manage App page click Register to Webex Engage, choose the Webex Connect service and click Register. The page then shows 'Asset registered successfully.' in context
• An AMB asset can set default rich-link preview images for up to 25 domains. Images must be .jpeg, .jpg or .png, at most 5 MB and at least 50 pixels high and wide. Enter the domain without an http or https prefix. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Apple Messages for Business - WXCC. WarmTransfer. https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-apple-messages-for-business

BibTeX

@misc{warmtransfer-webexconnect-docs-wxcc-apple-messages-for-business,
  title  = {Apple Messages for Business - WXCC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/webexconnect-docs-wxcc-apple-messages-for-business},
  note   = {Cisco (Webex Connect), accessed 2026-10-02}
}