Apple Pay in AMB is optional. It needs an Apple Developer account with an Apple Pay merchant account, a merchant ID and a PEM certificate. These are entered in Webex Connect's Manage App page with the Payment toggle, along with supported networks and a payment gateway URL.

Checked 2026-10-02

Vendor
Cisco
Product
Webex Connect
Subsystem
payments
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-10-02
Checked
2026-10-02

Sources

Cite this note

APA

WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-apple-pay-optional. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-apple-pay-optional

BibTeX

@misc{warmtransfer-claim-wxcc-apple-messages-setup-apple-pay-optional,
  title  = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-apple-pay-optional},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-apple-pay-optional},
  note   = {Source note wxcc-apple-messages-setup-apple-pay-optional, checked 2026-10-02}
}

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