Webex Connect messages a customer by abcId, the opaque ID unique to the relationship between the customer's Apple ID and the business ID. It arrives when the customer first makes contact.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- user identity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Apple Messages for Business - WXCC — Cisco (Webex Connect) · tier 2 current vendor documentation · section: Using the Channel > User Identity
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-abcid-opaque-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-abcid-opaque-id
BibTeX
@misc{warmtransfer-claim-wxcc-apple-messages-setup-abcid-opaque-id,
title = {Setting up Apple Messages for Business as a Webex Contact Center channel: source note wxcc-apple-messages-setup-abcid-opaque-id},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-apple-messages-setup-abcid-opaque-id},
note = {Source note wxcc-apple-messages-setup-abcid-opaque-id, checked 2026-10-02}
}